Shipping and Delivery Policy

1. Introduction

Yancheng Nile Crocodile E‑Commerce Co., Ltd. (“we,” “us,” or “our”) is committed to ensuring that products purchased through our online store reach customers in a safe, timely, and reliable manner. This Shipping and Delivery Policy outlines the terms, responsibilities, procedures, and conditions related to the shipping and delivery of all products purchased from our online platform.

This policy provides transparency regarding shipping methods, costs, timelines, tracking procedures, and responsibilities of both the company and customers.

2. Scope of Policy

This policy applies to all products sold via the online platform of Yancheng Nile Crocodile E‑Commerce Co., Ltd., including all orders placed by domestic or international customers, unless specific restrictions are noted.

The policy is applicable to all shipping methods offered on the platform, including standard, express, and third-party carrier options.

3. Definitions

• Customer: Any individual or entity purchasing products from our online store.
• Order: A completed purchase transaction placed through the online store.
• Shipping Carrier: Third-party logistics providers responsible for transporting products from the company to the customer.
• Tracking Number: A unique code provided by the carrier allowing the customer to monitor the shipment.
• Delivery Address: The address provided by the customer for receiving the order.

4. Order Processing

1. All orders are subject to verification and approval before shipment.
2. Orders placed through the website are generally processed within 1–3 business days.
3. Processing times may vary based on product availability, payment verification, and order volume.
4. Customers will receive a confirmation email with the order summary and estimated shipping timelines.
5. Any delays in processing will be communicated promptly to the customer via the provided email address.

5. Shipping Methods and Carriers

1. We utilize reliable third-party carriers to ensure timely and safe delivery.
2. Shipping methods may include:
   • Standard shipping
   • Expedited or express shipping
   • Courier or logistics partners depending on location
3. Shipping methods, availability, and estimated delivery times are displayed during the checkout process.
4. The company reserves the right to select the carrier based on service efficiency and cost-effectiveness, unless a specific carrier is requested and available.

6. Shipping Costs

1. Shipping costs are calculated based on:
   • Order weight and dimensions
   • Delivery destination
   • Shipping method selected
2. Any applicable shipping fees will be displayed before order confirmation.
3. Promotional offers for free or discounted shipping may be offered at the discretion of the company and are subject to terms and conditions.

7. Delivery Times and Estimates

1. Delivery timelines are estimates and are not guaranteed, as they may be affected by:
   • Carrier delays
   • Weather conditions
   • Customs processing
   • Public holidays
2. Estimated delivery times are provided at checkout and may vary depending on the customer’s location.
3. While we strive to meet estimated delivery dates, the company is not liable for delays beyond our control.

8. Order Tracking

1. Once the order is shipped, customers will receive a tracking number.
2. Tracking allows customers to monitor the location and status of their shipment.
3. Updates depend on carrier systems and may not reflect real-time movement.
4. Customers should allow up to 24–48 hours for tracking information to be updated after shipment.

9. International Shipping

1. International shipping is subject to additional conditions, including customs clearance, import regulations, and potential duties or taxes.
2. Customers are responsible for any duties, taxes, or customs fees imposed by their country.
3. Delivery timelines for international orders may vary significantly and are affected by customs inspections and logistics processes.
4. The company is not liable for customs delays, rejections, or fees incurred by international shipments.

10. Shipping Restrictions

1. We may restrict shipping to certain regions due to logistical or legal constraints.
2. Restricted regions will be clearly indicated on the website during checkout.
3. Orders placed to restricted regions may be canceled, and the payment will be refunded in full.

11. Address Accuracy

1. Customers must provide accurate and complete delivery addresses, including postal codes and relevant contact details.
2. The company is not responsible for delays, misdeliveries, or lost shipments due to incorrect or incomplete addresses.
3. Changes to the delivery address must be requested before the order is shipped. Once the order is in transit, address modifications may not be possible.

12. Order Modifications

1. Customers may request modifications to their orders, such as product changes or shipping method updates, prior to shipment.
2. Requests after shipment cannot be guaranteed and are subject to carrier policies.
3. Any additional costs incurred due to modifications will be borne by the customer.

13. Multiple Shipments

1. For orders containing multiple items, the company may ship products separately depending on availability and warehouse locations.
2. Shipping costs and delivery times for each shipment will be reflected individually.
3. Customers will receive separate tracking numbers for each shipment.

14. Partial Deliveries

1. Partial deliveries may occur when certain items are backordered, unavailable, or shipped from different locations.
2. Customers will be notified in advance if partial shipments are necessary.
3. Partial shipments do not incur additional shipping fees unless specified during checkout.

15. Lost or Delayed Shipments

1. While the company partners with reputable carriers, packages may occasionally be lost or delayed.
2. Customers must report lost or significantly delayed shipments to customer service within 14 days of the expected delivery date.
3. The company will initiate investigations with the carrier and provide support to locate the shipment.
4. Refunds or replacements for lost shipments will be processed after verification with the carrier.

16. Damaged or Missing Items

1. Customers should inspect all packages upon delivery.
2. Any damaged or missing items must be reported immediately with photographs and descriptions.
3. The company will provide replacement items or refunds for verified damaged or missing products.
4. Customers are encouraged to retain original packaging for inspection purposes.

17. Shipping Insurance

1. The company may offer shipping insurance for high-value orders or at the customer’s request.
2. Insurance covers loss or damage during transit.
3. Claims for insured shipments require submission of proof of purchase and evidence of damage or loss.

18. Customs, Duties, and Taxes

1. International customers are responsible for compliance with their country’s import regulations.
2. Duties, taxes, and customs fees are not included in product prices or standard shipping costs.
3. Customers should be aware of potential fees before placing international orders.
4. The company will provide customs documentation as required but cannot control or waive fees imposed by customs authorities.

19. Customer Responsibilities

Customers are expected to:

1. Provide complete and accurate delivery information.
2. Ensure availability to receive shipments.
3. Inspect packages upon receipt and report issues promptly.
4. Follow the company’s procedures for returns, exchanges, or claims regarding shipping.
5. Retain proof of shipment and tracking information for reference.

20. Company Rights

The company reserves the right to:

1. Select shipping carriers and methods to ensure timely delivery.
2. Refuse orders or cancel shipments that violate shipping restrictions or policies.
3. Update or modify the Shipping and Delivery Policy at any time.
4. Limit liability for delays, losses, or damages occurring outside our control.

21. Policy Updates

1. This Shipping and Delivery Policy may be revised to reflect changes in business practices, laws, or logistics procedures.
2. Updated versions will be published on the website with a revised effective date.
3. Continued use of the website constitutes acceptance of the updated policy.

22. Governing Law

This policy and all shipping-related agreements are governed by the laws of the jurisdiction where Yancheng Nile Crocodile E‑Commerce Co., Ltd. is registered, without regard to conflicts of law principles.

23. Acknowledgment

By purchasing from Yancheng Nile Crocodile E‑Commerce Co., Ltd., customers acknowledge that they have read, understood, and agreed to this Shipping and Delivery Policy.