Refund and Returns Policy

1. Introduction

Yancheng Nile Crocodile E‑Commerce Co., Ltd. (“we,” “us,” or “our”) is committed to providing high-quality children’s clothing products and ensuring customer satisfaction. This Return and Exchange Policy outlines the terms and procedures for returning, exchanging, or obtaining refunds for products purchased through our online store.

This policy is designed to provide transparency and clarity to all customers regarding eligibility, procedures, timelines, and responsibilities associated with returns and exchanges.

2. Scope of Policy

This policy applies to all purchases made through the online platform of Yancheng Nile Crocodile E‑Commerce Co., Ltd. by any customer, regardless of location, unless specific local laws or regulations provide additional rights.

All products sold through third-party marketplaces or offline retail channels are excluded from this policy unless explicitly stated.

3. Definitions

• Customer: Any individual or entity that purchases products from our online store.
• Product: Any item purchased from Yancheng Nile Crocodile E‑Commerce Co., Ltd., including children’s clothing and accessories.
• Return: The process of sending a purchased product back to the company for a refund or exchange.
• Exchange: The process of replacing a purchased product with another product of equal or similar value.
• Refund: The repayment of the original purchase price to the customer after a valid return.

4. Eligibility for Returns

To qualify for a return:

1. Products must be returned within 30 days from the date of delivery.
2. Items must be unused, unwashed, and in original condition with all tags, labels, and packaging intact.
3. Proof of purchase, such as an order number or receipt, must be provided.
4. Products must not show signs of wear, alteration, or damage caused by the customer.

We reserve the right to reject returns that do not meet these conditions.

5. Non-Returnable Items

Certain items are not eligible for return or exchange:

1. Products marked as final sale or clearance items.
2. Customized or personalized products.
3. Items damaged due to misuse, improper care, or accidents after delivery.
4. Products missing original packaging, tags, or labels.

Non-returnable items are clearly indicated at the time of purchase.

6. Conditions for Return

For a return to be accepted:

1. The item must be in original, resalable condition.
2. All original accessories, manuals, and packaging must be included.
3. Products showing signs of alteration, damage, or use beyond normal inspection may be rejected.
4. Returns must comply with all shipping and packaging requirements outlined by the company.

Failure to comply may result in denial of refund or exchange.

7. Initiating a Return

To initiate a return:

1. Contact our customer service through the website portal or designated order management system.
2. Provide order number, product details, and reason for return.
3. Await confirmation from the company including instructions, return authorization, and shipping address.

Returns sent without authorization may be refused or delayed.

8. Return Shipping

1. Customers are generally responsible for return shipping costs unless the product is defective or damaged.
2. Products must be shipped using secure and traceable methods.
3. Proof of shipment, such as a tracking number or receipt, should be retained by the customer until the return is processed.
4. The company is not liable for products lost in transit if not shipped via a recommended carrier.

For defective or incorrect items, return shipping costs will be covered by the company.

9. Return Inspection and Processing

1. Upon receipt of returned items, the company will inspect the products to ensure they meet the return conditions.
2. Inspections include verifying the condition, packaging, tags, and completeness of all items.
3. If approved, the return will be processed and the refund or exchange initiated.
4. Inspections may take 3–7 business days from the date of receipt.

10. Refund Policy

1. Refunds are issued using the original payment method.
2. The refund amount includes the product price but may exclude shipping costs unless the item was defective.
3. Refunds will be processed within 7–14 business days after inspection approval.
4. Bank processing times may vary and are beyond the company’s control.

Partial refunds may be issued if only part of the order is returned or if items do not meet return conditions.

11. Exchange Policy

1. Exchanges are available for identical products or items of equal value.
2. Customers must follow the return initiation process and specify the desired product for exchange.
3. Exchanges are subject to product availability.
4. If the requested exchange item is unavailable, the customer may choose a refund instead.

Exchanges for size adjustments, color variations, or alternative styles are handled on a case-by-case basis.

12. Product Replacement Process

1. For defective, damaged, or incorrect items, the company offers a full replacement at no additional cost.
2. Customers must report issues within 7 days of receipt.
3. The replacement process includes:
   • Verification of the issue
   • Authorization for return
   • Shipment of replacement item
4. Replacements are shipped after receipt of the original item unless otherwise authorized.

13. Damaged or Defective Items

1. Items damaged during shipping or found defective upon delivery must be reported immediately.
2. Provide photographs and detailed descriptions to assist verification.
3. The company will offer replacement, exchange, or refund depending on the situation.
4. Costs for returning defective or damaged items are borne by the company.

14. Lost or Delayed Returns

1. Customers are responsible for ensuring returns are shipped with tracking.
2. The company is not liable for returns lost or delayed during shipping if traceable methods are not used.
3. Delays caused by carriers do not affect the eligibility period for returns, but proof of shipment must be provided.

15. International Returns (if applicable)

1. International customers must comply with all customs regulations and import/export laws.
2. Shipping costs, duties, or taxes associated with international returns are generally the customer’s responsibility unless the product is defective.
3. Delivery times for international returns and exchanges may vary and are subject to carrier schedules and customs processing.

16. Customer Responsibilities

Customers are expected to:

1. Ensure all products are returned in compliance with this policy.
2. Retain proof of purchase and shipping documentation.
3. Follow instructions provided by customer service for returns or exchanges.
4. Report defective, damaged, or incorrect items promptly.

Failure to fulfill these responsibilities may result in denial of refunds or exchanges.

17. Company Rights

The company reserves the right to:

1. Refuse returns or exchanges that do not meet policy conditions.
2. Inspect returned items for compliance before approving refunds or exchanges.
3. Update or modify the return and exchange policy at any time.
4. Limit returns in cases of misuse, fraud, or violation of terms.

18. Limitations of Liability

1. The company is not responsible for indirect, incidental, or consequential losses resulting from returns or exchanges.
2. The company is not liable for damages incurred due to improper handling or shipping by the customer.
3. Liability is limited to the value of the returned or exchanged product.

19. Changes to the Policy

1. This Return and Exchange Policy may be updated periodically to reflect changes in business practices, laws, or regulations.
2. Updated versions will be published on the website with a revised effective date.
3. Continued use of the website constitutes acceptance of the updated policy.

20. Dispute Resolution

1. Any disputes related to returns or exchanges will first attempt to be resolved amicably through customer service.
2. If unresolved, disputes may be submitted to binding arbitration or the applicable legal jurisdiction where the company is registered.

21. Acknowledgment

By purchasing from Yancheng Nile Crocodile E‑Commerce Co., Ltd., you acknowledge that you have read, understood, and agreed to this Return and Exchange Policy.

Failure to comply with this policy may result in denial of refunds, exchanges, or account restrictions.