Privacy Policy

1. Introduction

Welcome to the privacy and e‑commerce policy of Yancheng Nile Crocodile E‑Commerce Co., Ltd. (“we,” “us,” or “our”). We operate an online retail platform offering children’s clothing products. Protecting your personal information is of the highest priority, and this policy describes how we collect, use, process, and protect such information when you access our website or use our services.

This document also details the terms under which purchases are made, payments are processed, products are shipped, and customer interactions occur. By using our website, you consent to the practices outlined in this policy.

2. Scope

This privacy and e‑commerce policy applies to all visitors, users, and customers (“you” or “user”) of our website and any associated mobile applications. The policy governs all personal information collected through our website, including information collected directly from you or automatically through your use of our services.

This policy applies regardless of the device or platform you use to access our services.

3. Definitions

For clarity, the following definitions apply:

Personal Information: Any information that can identify an individual directly or indirectly, including names, contact details, and payment information.
User Data: Any personal, transactional, or behavioral data collected from your interactions with our website.
Processing: Any operation or series of operations performed on personal data, including collection, storage, modification, transfer, or deletion.

4. Information We Collect

We collect different types of information to provide services and improve the user experience.

A. Information You Provide

You provide personal information when you:

Create an account
Place orders
Subscribe to newsletters
Submit inquiries or requests
Participate in promotions or surveys

Types of Information Collected Include:

Full name
Billing and shipping addresses
Email address
Phone number (optional if provided)
Order details including product selections, sizes, and quantities
Payment details processed through secure payment gateways

We do not store unencrypted full credit card details on our servers.

B. Automatically Collected Information

When you use our website, we automatically collect:

Device information (type, operating system, browser)
IP address
Dates and times of access
Pages visited and time spent on each page
Interaction data such as clicks, navigation paths, and product views

This data is collected via cookies, analytics, and similar tracking technologies.

C. Third‑Party Information

We may receive information from trusted third parties such as payment processors, shipping companies, or analytics providers. We only collect information necessary for service delivery and user experience improvement.

5. How We Use Your Information

Your information is used for the following purposes:

A. Service Delivery

Process and fulfill orders
Manage account information
Communicate order status, confirmations, and updates
Respond to inquiries or complaints

B. Website Improvement

Analyze website traffic and user behavior
Improve functionality, design, and usability
Personalize content and recommendations

C. Marketing and Communication

Send newsletters and promotional emails
Provide offers tailored to your interests
Conduct surveys and gather feedback

Users may opt out of marketing communications at any time via links provided in emails or through account settings.

D. Legal and Safety Compliance

Prevent fraud and abuse
Investigate potential violations of terms
Comply with legal obligations and law enforcement requests

6. Legal Bases for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill orders and provide requested services
Consent: For marketing communications or newsletters
Legitimate Interests: To maintain security, improve services, and prevent fraud
Legal Obligations: Compliance with applicable laws and regulations

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to enhance user experience and analyze site performance.

Types of Cookies

Essential Cookies: Required for website functionality
Performance Cookies: Track site usage and user behavior
Functionality Cookies: Remember user preferences and settings
Advertising Cookies: Deliver targeted advertising

Users can disable cookies through browser settings, but some features may not function correctly without them.

8. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

A. Service Providers

We share your data with selected third-party service providers for purposes including:

Payment processing
Order fulfillment and logistics
Website analytics and maintenance
Marketing and communication

These providers are contractually bound to safeguard your information.

B. Legal Obligations

We may disclose personal information if required to:

Comply with legal or regulatory requirements
Protect our legal rights, property, or safety
Investigate fraud, security breaches, or violations of terms

9. Data Security

We implement multiple layers of security to protect user data, including:

Secure servers and encrypted data transmission
Limited access to personal information
Regular monitoring and security audits

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to:

Fulfill contractual obligations
Meet legal requirements
Maintain accurate records for dispute resolution

Retention periods may vary depending on the type of data and applicable laws.

11. User Rights

Users have rights regarding their personal data, including:

Access to personal data we hold
Request corrections to inaccurate data
Request deletion of personal data
Object to data processing
Withdraw consent for specific processing activities

Requests can be submitted via designated channels provided on the website.

12. Account Creation and Management

Creating an account allows users to:

Save shipping and billing information
Track orders and order history
Receive personalized recommendations

Users are responsible for maintaining account confidentiality and notifying us of any unauthorized access.

13. Order Processing and Fulfillment

A. Order Placement

Users must provide complete and accurate information, including:

Product selection, size, and quantity
Shipping and billing details
Payment authorization

Orders are subject to product availability and confirmation.

B. Order Confirmation

Upon successfully placing an order, users receive an order summary, confirmation number, and estimated shipping date.

14. Payment Processing

Payments are processed securely through authorized third-party payment gateways. Accepted payment methods may include:

Major credit and debit cards
Digital payment platforms enabled on the website

We do not store unencrypted payment card information. All transactions are encrypted and comply with industry security standards.

15. Shipping and Delivery

Shipping options, delivery timelines, and associated costs are presented at checkout. Customers are responsible for providing accurate delivery addresses.

Shipping carriers may experience delays due to logistics, customs, or other external factors. While we strive to ensure timely delivery, we are not liable for delays beyond our control.

16. Return, Refund, and Exchange Policy

A. Return Eligibility

Products may be returned if:

They are unused and in original condition
Original packaging and tags are intact
Returns are made within the return period stated on the website

B. Return Process

To return a product, users must follow the procedure outlined on the website, including proper packaging and shipping to the designated address.

C. Refunds

Refunds are processed after verification of return eligibility. Refunds will be issued to the original payment method, excluding shipping fees if applicable.

D. Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued.

17. Intellectual Property

All content on this website, including text, graphics, images, logos, software, and designs, is the property of Yancheng Nile Crocodile E‑Commerce Co., Ltd. or licensed to us.

Users may not reproduce, distribute, or modify content without prior written consent.

18. Prohibited Uses

Users agree not to:

Use the website for unlawful activities
Attempt to gain unauthorized access
Interfere with website functionality
Transmit harmful or disruptive content

Violation of prohibited uses may result in account termination and legal action.

19. Third‑Party Websites

Our website may link to third-party websites. We are not responsible for the content or privacy practices of such websites. Users should review their policies separately.

20. Minors

The website is intended for adult users. Minors under the age of legal consent must use the site only under parental supervision.

We do not knowingly collect personal data from minors in violation of applicable law.

21. Policy Updates

We may update this policy periodically. Updated versions will be published on the website with a new effective date. Users are encouraged to review the policy regularly.

22. Governing Law

This policy and related terms are governed by the laws of the jurisdiction where Yancheng Nile Crocodile E‑Commerce Co., Ltd. is registered, without regard to conflict of law principles.

23. Consumer Consent and Acknowledgment

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy and E‑Commerce Terms. If you do not agree, you should discontinue use immediately.